Cancellations, pauses, and refunds.

Cancellation and refund terms may vary depending on the service and commitment period selected at the time of booking.

Fees for services already delivered, work completed, or third-party expenses incurred are generally non-refundable.

Clients wishing to cancel an ongoing service must provide written notice (email or WhatsApp) at least 15 days in advance.

Cancellation requests take effect from the next billing cycle and do not apply retroactively to the current billing period.

For 3, 6, 9, or 12-month service commitments, early termination may be subject to the terms agreed at the time of service confirmation.

Any discount, offer, or reduced pricing extended for a commitment period will be reversed on early termination, and fees will be recalculated at the standard month-to-month rate for the months already availed.

Onboarding, setup, strategy, design, or any one-time fees are non-refundable once the corresponding work has commenced.

Third-party costs already incurred — including advertising spend, hosting, domains, paid software, or subscriptions — are non-refundable.

Refunds, where applicable, will only be issued for the unused/undelivered portion of a pre-paid service period, after deducting work completed, third-party costs already incurred, and any applicable cancellation charges.

Approved refunds are processed within 7–14 business days to the original mode of payment.

A client may request to pause a service for a limited period instead of cancelling it entirely.

Pause requests are subject to approval and may extend the original commitment end date by the paused duration.

Propix Technologies reserves the right to pause or discontinue services and withhold refunds in case of non-payment, breach of our Terms & Conditions, or misuse of our services.

Any payment disputes, chargebacks, or reversals initiated without first raising the concern with Propix Technologies may result in immediate suspension of services.

For any cancellation or refund request, please contact us:

Propix Technologies
Surat, Gujarat, India